Comments on Covid-19 from DR Mower
Posted by Char Smith on
As COVID-19 spreads, we hope you and your families remain safe and healthy.
There are lots of concerns about supply chain issues. Of course, we are not selling any of the key health items that are in short supply. However, we did want to update you on availability of our products.
We stock a lot of the most common lawn and garden and small engine parts in NW Calgary (and some of the older Craftsman parts that are not so common). However, we can't stock everything locally.
We work with distributors primarily in Vancouver, Edmonton, and Oakville Ontario, as well as some local distributors in Calgary. We've heard no indications from any of them there will be disruptions in the supply of parts. Our normal turn-around time for part orders that are not in our local warehouse is two to five business days. That currently hasn't changed to our knowledge, but if you place an order and availability is a concern, we'll let you know right away.
Our website is based on Shopify's platform. They have instructed their Canadian staff to work from home. We are hoping that means the website will continue to operate as usual. However, we are also able to process orders by phone or text at 1-877-531-2873. Or email us at firstname.lastname@example.org regarding availability of parts, but please don't send financial info via email.
Our shipping partner is Canada Post, who has put out a statement on shipping, but there appears to be no current restrictions on the shipping of goods. We'll notify you if that changes or if we need to ship by a different means once an order is placed.
We do offer local pick-up in Valley Ridge in NW Calgary. We normally do debit at the door, credit card payments etc. But we can always take payment over the phone or through the website and do a 'doorstep drop' for pick-up.
We accept returns on all unused parts. We normally don't refund the shipping charges, but in the current environment, if your situation changes and you can't accept a shipment, we will refund your whole purchase price.
We will keep you updated if our local situation changes or if we have problems with our supply chain, but for now, it's business as usual. Be safe and well!